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Shipping Policy
At NEO, we are committed to delivering your orders safely, quickly, and efficiently. Please review our shipping policy below.
Domestic Shipping (Egypt)
We currently ship across Egypt through trusted shipping partners.
Shipping fees are calculated at checkout based on your location and order details.
Once your order is shipped, you may receive tracking details to follow your shipment status.
Processing Time
Because our products are handcrafted, processing times may vary depending on the product type and order volume.
- Ready-made products are typically processed within 2–5 business days.
- Handmade or custom products may require additional processing time.
Orders are processed during business days only.
Delivery Time
Estimated delivery time within Egypt is typically:
- 2–4 business days depending on your location and shipping company.
Delivery delays may occasionally occur during holidays, sales periods, or due to unforeseen circumstances.
Shipping Attempts
Please make sure your shipping information and phone number are correct before placing your order.
If the delivery company cannot reach you:
- Multiple delivery attempts may be made.
- Orders not received or unclaimed may be canceled.
Shipping Costs
Shipping costs are non-refundable unless the issue was caused by our side (wrong or defective item).
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of receiving your order and provide clear photos of the package and product.
Contact Us
For any shipping-related questions, please contact us:
Phone / WhatsApp:
+20 15 05650988